These are transformational times for university mailrooms as Millennials have started thronging to colleges. Traditional thin and flat mail packages are fast becoming extinct with increasing use of online social media and other communication tools.
Today’s students travel off to college with least belongings from home as anything and everything, including rental textbooks, can be ordered online and delivered at their doorstep. This mobile savvy student generation is at the forefront of the eCommerce revolution, and is always on the lookout for the best online deals. Thanks to the likes of Amazon Student Prime or Google Express, who have boosted virtual consumer marketplaces by offering sops like free shipping, colleges and universities are seeing a steep rise in related mailroom activity in recent years.
One can imagine stress on present day mailroom managers with ever increasing cost pressures due to technological advancements. The problem is exacerbated by increased need of space (real estate) to store large boxes delivered for students.
Investments in proprietary hardware like barcode readers and its ongoing maintenance cost prohibits many Universities investing in technological solutions to many of these problems.
Where is my Package? Most online marketplaces provide package tracking information until it is delivered to the university mailroom. Students, however, need to track their packages to their doorsteps. It is all too common to call or wait in the line to get information from the campus mailroom or receiving department. For the student, this results in wasted hours and sometimes emotional interactions between parties involved.
We observe few receiving departments treat the students and faculties as Partners in the journey and strive to provide best user experience.
Many colleges and universities were initially caught off guard at the outset of Internet boom, which revolutionized the way we communicate. The drop in incoming mail packages resulted in diminishing budgets for mailroom operations. Lack of timely investments led to archaic processes and technology – operators manually maintained records and were forced to go through paper-based receiving and delivery logs just to find out if the package was delivered, to whom and when.
They were just not ready to take on challenges due to changing times.
ProcessWeaver helps enable colleges and universities to build a “Mailroom of the Future” with iMayl, our Software-As-A-Service solution.
iMAYL – Enterprise Mailroom Automation Solution, is built by ProcessWeaver (Established Technology provider for Enterprise mail package receiving, shipping and tracking; helping customers in more than 15,000 locations around the world since 2005).
For more information or demonstration, please contact firstname.lastname@example.org.